Service and Support

With unmatched depth of experience in servicing and maintaining Videojet equipment, Videojet’s Service and Support team helps you optimise your coding and marking solutions — from phone support and onsite service to preventive maintenance and technical training.

Whether you maintain your own equipment or leverage Videojet’s service team, Videojet has service offerings that can be tailored to your needs with predictable costs and prompt, professional service.

In Kenya, Videojet services all VIDEOJET, MARSH, WILLETT, LABELJET, WOLKE, XYMARK and CHESHIRE brands of Videojet printers.

Onsite Service

  • Expertly trained and certified Field Service Professionals
  • Quick response times

Technical Training

  • Dedicated professional trainers
  • Customised for your application, team, production schedule and operational challenges


Videojet offers code on carton testing to help ensure optimum longevity and code quality on the carton package. The service is available for every industry but it is particularly well suited for pharmaceutical and medical devices companies.

Service Agreements

  • Flexible Care Package choices
  • Tailored to your specific service needs
  • Predictable monthly cost

Technical Support

  • Direct access to 24x7x365 technical experts
  • World-class trouble-shooting and application solutions

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